As an example, donut shop will be used to illustrate the focal point of Six Sigma key concepts.Failure of six sigma project can be attributed to lack of understanding these key concepts.
The taste of donut and choices are the attributes most important to customer, in six sigma concept. It’s called CRITICAL TO QUALITY.
Any failure to delivery what customers want are called DEFECT, yeah you are right. It does sound kind of manufacturing term. You can change it to rework or error.
PROCESS CAPABILITY is about what the processes in donut shop can deliver to its customers. This is how competitor differentiates them from each other.
VARIATION in process is something to do with how the customer sees and feels in engaging or doing business with the shop.
A less variation in process leads to a STABLE OPERATIONS which will make sure consistent and predictable customer experience for its customer.
Finally, the concepts of DESIGN FOR SIX SIGMA mean meeting customer needs and process capability by understanding Critical to Quality, defects from customer point of view and control process variations to minimize inconsistent product/service delivery.
All yellow belt or green belt candidates will be taught how to manage project with DMAIC methodologies and the lean sigma tools are designed to address all concept requirement.
Your only 3 pics let me know all. But spending more 60 seconds reading your post is also wonderful.
Hey, very nice site. I came across this on Google, and I am stoked that I did. I will definately be coming back here more often. Wish I could add to the conversation and bring a bit more to the table, but am just taking in as much info as I can at the moment.
iso 9000
I read your post . it was amazing.Your thought process is wonderful.The way you tell about things is awesome. They are inspiring and helpful.Thanks for sharing your information and stories.
iso 9000
Thanks for revisiting my blog
This is a neat blog post. You summarize Six Sigma in a very concise manner and make it fun with the Dilbert cartoon. Good job. Thanks for sharing.
Chris
Thanks for visiting my site Krizia, please do re-visit my blog.
Hi Ganeshmuthiah,
Happy Sunday!
I saw you commnet on Darren’s ProBlogger.com site and thought of comin by to say “hello”!
Krizia
Spot on ! Gede Manggala,
Borrowing a quote from Mahatma Gandhi
“A customer is the most important visitor on our premises.
He is not dependent on us. We are dependent on him.
He is not an interruption in our work – he is the purpose of it.
We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to serve him.
Ganesh…I agree with the notion that Customers feel the variation…this is the important concept which usually ignored because company from internal view tend to use average. Great post!
Ameena,
Cheers,
Thanks for the word of encouragement, happy you found the 60 second explanation is easy to understand.
You covered Six Sigma better than my USC professors ever did! And I love the cartoon too!